Cookie Policy
Cailora Ltd
Last updated: May 2025 | Version: 1.0
1. Introduction
This Cookie Policy explains how Cailora Ltd (“Cailora”, “we”, “us”, or “our”) uses cookies and similar tracking technologies on our website (cailora.com) and, in future, our mobile and web application (the “App”).
By using our website, you consent to the use of cookies as described in this policy. You can manage or withdraw your consent at any time using our Cookie Preference Centre or your browser settings.
2. What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to website owners.
Cookies may be:
- Session cookies — deleted automatically when you close your browser.
- Persistent cookies — remain on your device for a set period or until you delete them.
- First-party cookies — set by Cailora directly.
- Third-party cookies — set by external services we use (such as Google Analytics).
3. Who We Are
Cailora Ltd is the data controller responsible for this website. If you have any questions about this Cookie Policy, please contact us:
Cailora Ltd
Email: support@cailora.com
Website: www.cailora.com
4. Cookies We Use
We have organised the cookies we use into the following categories.
4.1 Strictly Necessary Cookies
These cookies are essential for the website to function properly and cannot be switched off. They are usually set in response to actions you take, such as logging in or filling in forms. Without these cookies, the website would not work correctly.
| Cookie Name | Type | Provider | Purpose | Expiry |
| wordpress_logged_in_* | Strictly Necessary | WordPress | Identifies you when logged in to the account portal | Session |
| wordpress_sec_* | Strictly Necessary | WordPress | Maintains your secure login session | Session |
| wp-settings-* | Strictly Necessary | WordPress | Stores preferences for the WordPress interface | 1 year |
| PHPSESSID | Strictly Necessary | WordPress | Preserves user session state across page requests | Session |
4.2 Performance and Analytics Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. All information collected is aggregated and anonymous.
| Cookie Name | Type | Provider | Purpose | Expiry |
| _ga | Analytics | Google Analytics | Distinguishes unique users via a randomly generated client identifier | 2 years |
| _ga_* | Analytics | Google Analytics 4 | Persists session state for GA4 | 2 years |
| _gid | Analytics | Google Analytics | Distinguishes users; stores a unique value per page visited | 24 hours |
| _gat | Analytics | Google Analytics | Throttles request rate on high traffic sites | 1 minute |
4.3 Functional Cookies
These cookies enable enhanced functionality and personalisation, such as remembering your preferences. They may be set by us or by third-party providers whose services we use.
| Cookie Name | Type | Provider | Purpose | Expiry |
| wp-wpml_current_language | Functional | WordPress | Stores your preferred language setting (if applicable) | 24 hours |
| cookielawinfo-* | Functional | Cookie consent plugin | Stores your cookie consent preferences | 1 year |
4.4 The Cailora App (Forthcoming)
Our money transfer application is currently under development. When launched, the App may use additional tracking technologies, including:
- Authentication tokens — to keep you securely logged in.
- Session identifiers — to maintain the security of money transfer sessions.
- Analytics SDKs — to understand how users interact with the App and improve its performance.
We will update this Cookie Policy and notify you appropriately before deploying any new cookies or tracking technologies within the App.
5. Legal Basis for Using Cookies (UK GDPR)
Under the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR), we rely on the following legal bases:
| Cookie Category | Legal Basis | Notes |
| Strictly Necessary | Legitimate Interests / Legal Obligation | No consent required — essential to provide the service you have requested. |
| Analytics (Google Analytics) | Consent | Only placed after you have given explicit consent via our cookie banner. |
| Functional | Consent / Legitimate Interests | Our cookie banner will specify where consent is required. |
6. How to Manage Your Cookie Preferences
6.1 Cookie Preference Centre
When you first visit our website, you will be presented with a cookie consent banner. You can accept all cookies, reject non-essential cookies, or customise your preferences. You can change your preferences at any time by clicking the “Cookie Settings” link in the footer of our website.
6.2 Browser Settings
You can also control cookies through your browser settings. Most browsers allow you to:
- View cookies stored on your device.
- Block or delete all cookies, or cookies from specific websites.
- Set your browser to notify you before accepting cookies.
Please note that restricting cookies may affect the functionality of our website. For guidance on managing cookies in your browser, visit:
- Google Chrome: support.google.com/chrome/answer/95647
- Mozilla Firefox: support.mozilla.org/en-US/kb/cookies
- Safari: support.apple.com/guide/safari/manage-cookies
- Microsoft Edge: support.microsoft.com/en-us/microsoft-edge
6.3 Opting Out of Google Analytics
You can prevent Google Analytics from collecting data about your visits by installing the Google Analytics Opt-out Browser Add-on, available at: tools.google.com/dlpage/gaoptout
7. International Data Transfers
Some of our third-party providers (including Google) may transfer and process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms, in accordance with UK GDPR requirements.
8. How Long Do We Keep Cookie Data?
Cookie data is retained for the duration specified in the cookie tables above. Analytics data collected through Google Analytics is retained for a maximum of 26 months, after which it is automatically deleted. You can request deletion of your data at any time by contacting us.
9. Your Rights
Under UK GDPR, you have the following rights in relation to data collected via cookies:
- Right of access — to request a copy of the data we hold about you.
- Right to erasure — to request deletion of your data.
- Right to restrict processing — to limit how we use your data.
- Right to object — to object to data processing based on legitimate interests.
- Right to withdraw consent — you can withdraw your cookie consent at any time.
To exercise any of these rights, please contact us at support@cailora.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
10. Third-Party Cookies and Links
We do not currently use advertising or social media cookies. Our website may contain links to third-party websites which have their own cookie policies. We are not responsible for the cookies or privacy practices of those sites and encourage you to review their policies independently.
11. WordPress Platform
Our website is built on self-hosted WordPress. WordPress uses its own set of cookies primarily to support the functionality of the content management system and to maintain user sessions. These are categorised as strictly necessary where they are required for the operation of the site.
We regularly audit the cookies set by our WordPress installation and any active plugins to ensure this policy remains accurate and up to date.
12. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, legal requirements, or our business practices. We will notify you of significant changes by updating the “Last updated” date at the top of this page and, where appropriate, by displaying a notice on our website.
We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Cailora Ltd
Email: support@cailora.com
Website: www.cailora.com
Information Commissioner’s Office (ICO): ico.org.uk | 0303 123 1113