Privacy Policy

Privacy Policy

Cailora Ltd

Last updated: 7 May 2026

1. Introduction

CAILORA Ltd (“CAILORA”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our services.

We are registered in the United Kingdom and regulated under UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Legal Entity: CAILORA Ltd

Business Address: 128 City Road, London, United Kingdom, EC1V 2NX

Contact Email: support@cailora.com

2. The Data We Collect

When you use our services, we may collect the following types of personal data:

  • Identity information (e.g., name, date of birth, nationality, ID documents).
  • Contact information (e.g., email address, phone number, postal address).
  • Financial information (e.g., bank details, payment card information, transaction records).
  • Verification data (e.g., documents for KYC and AML checks).
  • Technical data (e.g., IP address, device information, and usage data).
  • Cookie data (e.g., cookies and similar tracking technologies placed when you use our website or App). Please see our Cookie Policy for full details.
  • Marketing preferences (e.g., newsletter subscriptions, communication preferences).

3. How We Use Your Data

We use your personal data for the following purposes:

  • To provide and manage our services (remittances, cash collection, invoice payments, and future financial services, including our forthcoming money transfer App).
  • To verify your identity and comply with anti-money laundering (AML) and counter-terrorist financing (CTF) obligations.
  • To process payments securely through our banking and payment partners.
  • To communicate with you regarding your account, transactions, or support requests.
  • To send relevant marketing communications (only if you have opted in).
  • To analyse website and App usage in order to improve our services (using aggregated, anonymised data via Google Analytics).
  • To comply with legal and regulatory requirements.

4. Sharing Your Data

We may share your data with:

  • Payment providers and banks to process transactions.
  • Identity verification providers (KYC/AML compliance).
  • Service providers, including IT infrastructure and cloud hosting (Amazon Web Services — AWS), analytics (Google Analytics), and email communications.
  • Regulatory and law enforcement authorities where legally required.
  • International partners, including banks and payment institutions outside the UK/EU (e.g., in Egypt) to complete your transactions.

We ensure that all third parties respect your data protection rights and process your information lawfully.

5. International Transfers

As part of our services, your data may be transferred outside the UK. This includes:

  • Banking and payment partners in countries such as Egypt, to process your transactions.
  • Cloud infrastructure hosted by Amazon Web Services (AWS), which may process data in regions outside the UK. AWS participates in appropriate data transfer frameworks and contractual safeguards to ensure your data remains protected.

Where data is transferred outside the UK, we ensure appropriate safeguards are in place in line with UK GDPR requirements, such as Standard Contractual Clauses (SCCs) or the UK International Data Transfer Agreement (IDTA).

6. Data Retention

We retain your personal data in accordance with financial regulations and legal obligations. Typically, this means we keep records for at least six years after the end of your relationship with us, unless a longer period is required by law.

Cookie and analytics data is retained for shorter periods as set out in our Cookie Policy.

7. Security of Your Data

We use a combination of technical, organisational, and procedural measures to protect your data from unauthorised access, loss, or misuse. These include encryption, secure servers hosted on AWS, restricted access controls, and ongoing monitoring of our systems.

8. Your Rights

Under UK data protection law, you have the following rights:

  • Right of access — request a copy of the data we hold about you.
  • Right to rectification — request correction of inaccurate or incomplete data.
  • Right to erasure — request deletion of your data where there is no lawful reason to keep it.
  • Right to restrict processing — request that we limit the way we use your data.
  • Right to object — object to our use of your data for direct marketing or other purposes.
  • Right to data portability — request a copy of your data in a portable format.
  • Right to withdraw consent — where we rely on consent (e.g. for cookies or marketing), you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise your rights, please contact us at support@cailora.com.

9. Cookies

We use cookies and similar technologies on our website. These help us operate the site, understand how visitors use it, and remember your preferences. We use Google Analytics to collect anonymised usage data.

For full details of the cookies we use, the legal basis for each, and how to manage your preferences, please read our Cookie Policy, available on our website.

10. Supervisory Authority

If you are not satisfied with our response to any privacy concern, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

Website: www.ico.org.uk

Telephone: 0303 123 1113

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. The latest version will always be available on our website. We will notify you of any significant changes where we are required to do so by law.